Dark Folklore Ltd Artist Terms and Conditions for the Dark Cornwall Gallery These Terms and Conditions apply to artists who wish to submit artwork, products, pieces, or creative works for inclusion in the Dark Cornwall Gallery, operated by Dark Folklore Ltd. By submitting work for consideration, the artist agrees to be bound by these Terms and Conditions. For the purpose of this document: “Dark Folklore Ltd”, “we”, “us”, or “our” means Dark Folklore Ltd, the company operating the Dark Cornwall Gallery. “Artist”, “you”, or “your” means the individual, maker, creator, or business submitting work to be listed in the Dark Cornwall Gallery. “Gallery” means the Dark Cornwall Gallery. “Customer” means a person who purchases or attempts to purchase an item through the Dark Cornwall Gallery. “Item” means any artwork, product, piece, print, original work, craft item, handmade product, or other creative work submitted by the artist for sale through the Gallery. 1. Submission of Work Artists who wish to be considered for inclusion in the Dark Cornwall Gallery must provide the following information and materials: A list of products, artwork, or pieces to be submitted, including: Product or piece name Price Description Size, dimensions, materials, finish, framing details, edition details, or any other relevant product information High-quality photographs of each product or piece. Photographs must be clear, well-lit, and taken on a plain background, preferably black. Any photographs that Dark Folklore Ltd considers to be poor quality, unclear, misleading, badly presented, or unsuitable may be rejected, and the product may not be added to the Gallery. We prefer artists to provide three images per product or piece to give customers a more detailed view of the item. A video of up to 60 seconds introducing the artist and their craft. The video must not contain expletives, discriminatory language, inflammatory statements, offensive comments, or any content that Dark Folklore Ltd considers inappropriate. Dark Folklore Ltd reserves the right not to include an artist in the Gallery if the video does not meet these requirements. Links to any relevant social media channels, websites, portfolios, or online profiles. 2. Approval and Listing Submission of work does not guarantee acceptance into the Dark Cornwall Gallery. Dark Folklore Ltd reserves the right to decide, at its sole discretion, whether an artist, product, artwork, photograph, video, description, price, or other submitted material is suitable for inclusion. We may decline, remove, edit, or request changes to any listing or submitted material where we consider it necessary. Artists must ensure that all information provided is accurate, honest, complete, and not misleading. 3. Ownership and Permission to Use Content The artist confirms that they own the work submitted, or that they have the necessary rights and permissions to sell and promote the work. The artist grants Dark Folklore Ltd permission to use product images, videos, descriptions, artist information, social media links, and other submitted content for the purpose of promoting, listing, marketing, and selling the artist’s work through the Dark Cornwall Gallery and associated Dark Folklore Ltd channels. This may include use on the Dark Cornwall Gallery website, social media channels, email marketing, printed material, online advertising, promotional campaigns, and other marketing activity connected to the Gallery. The artist remains the owner of their original artwork and intellectual property unless otherwise agreed in writing. 4. Product Accuracy and Availability Artists must ensure that any item listed in the Dark Cornwall Gallery is available for sale. Artists must notify Dark Folklore Ltd immediately if an item becomes unavailable, has already been sold elsewhere, has changed in price, has changed in condition, or is no longer suitable for sale. Descriptions, photographs, sizes, colours, materials, framing details, edition numbers, finishes, and other product details must be accurate. Dark Folklore Ltd is not responsible for inaccuracies provided by the artist. If inaccurate, incomplete, or misleading information causes a customer complaint, refund, return, cancellation, dispute, chargeback, or reputational issue, Dark Folklore Ltd may remove the artist and their work from the Gallery. 5. Pricing The artist must provide the sale price for each item submitted. Prices must be clear and agreed before items are listed in the Gallery. The artist is responsible for ensuring that all prices provided are accurate and include any costs, taxes, VAT, or charges that the artist is responsible for. Dark Folklore Ltd may request amendments to pricing where we believe pricing information is unclear, inconsistent, incorrect, or unsuitable for the Gallery. 6. Customer-Facing Online Sales The Dark Cornwall Gallery operates alongside online sales. Artists acknowledge that customer purchases may be subject to consumer protection, distance-selling, cancellation, returns, refund, and statutory rights rules. Dark Folklore Ltd will manage the customer-facing sale, customer communication, customer payment, dispatch to the customer, and any customer refund, cancellation, return, or complaint process. Artists agree that Dark Folklore Ltd’s customer-facing terms, returns policy, cancellation policy, refund policy, and any applicable legal obligations will take priority where a customer issue arises. Nothing in these Artist Terms and Conditions is intended to limit or remove a customer’s statutory rights. Where Dark Folklore Ltd is required to refund, cancel, replace, repair, or otherwise resolve a customer order, the artist agrees to cooperate fully and promptly. 7. Customer Cancellations A customer may have the right to cancel an online order within the relevant cancellation period, even where the item is not faulty. If a customer cancels an order before the item has been dispatched to the customer, Dark Folklore Ltd may cancel the sale and refund the customer. Where a customer cancellation is accepted or required, the artist will not be entitled to payment for that sale unless Dark Folklore Ltd confirms otherwise in writing. If the artist has already been paid for an item that is later cancelled and refunded to the customer, the artist may be required to repay the amount received for that item. Dark Folklore Ltd may also deduct any repayment due from future artist payments. 8. Returns and Refunds Dark Folklore Ltd may accept a customer return or issue a customer refund where required by law, under Dark Folklore Ltd’s customer-facing policies, or where Dark Folklore Ltd considers it appropriate in the circumstances. This may include, but is not limited to, circumstances where: The item is faulty The item is damaged The item is not as described The item does not match the photographs or description provided The wrong item has been supplied The item is not of satisfactory quality The customer has exercised a cancellation right The artist has failed to meet the required fulfilment timeframe The artist has failed to supply the item The artist has provided inaccurate or misleading information The item has been packaged inadequately The customer raises a valid complaint, dispute, or chargeback Where a refund, return, replacement, chargeback, or cancellation arises because of the artist’s act, omission, delay, inaccurate information, poor packaging, defective item, unsuitable item, or breach of these Terms and Conditions, the artist may be responsible for any reasonable costs incurred by Dark Folklore Ltd. These costs may include refund amounts, return postage, replacement postage, payment processing costs, chargeback costs, packaging costs, or other reasonable costs connected to resolving the customer issue. 9. Personalised, Custom-Made or Made-to-Order Items Some personalised, custom-made, or made-to-order items may be treated differently under customer cancellation and refund rules. Artists must clearly tell Dark Folklore Ltd before listing an item if the item is personalised, custom-made, commissioned, made-to-order, or otherwise created specifically for a customer. The artist must provide accurate details of what makes the item personalised, custom-made, or made-to-order. Dark Folklore Ltd will decide how the item should be described and handled in the customer-facing listing and customer-facing terms. Even where an item is personalised, custom-made, or made-to-order, customers may still have rights if the item is faulty, not as described, damaged, or otherwise fails to meet legal or customer-facing requirements. 10. Customer Complaints and Disputes Artists must cooperate promptly with Dark Folklore Ltd in relation to any customer complaint, refund request, cancellation, return, chargeback, delivery issue, or dispute. This may include providing additional information, photographs, proof of authenticity, details of materials, proof of dispatch to the studio, packaging information, or any other information reasonably requested by Dark Folklore Ltd. Artists must not contact customers directly about Gallery sales unless Dark Folklore Ltd has given permission. Dark Folklore Ltd will make the final decision on how a customer complaint, cancellation, refund, return, or dispute is handled. 11. Sale Notification and Fulfilment Timeframes When an item is sold through the Dark Cornwall Gallery, Dark Folklore Ltd will contact the artist within 24 hours of the sale being confirmed. Once contacted, the artist must deliver the sold item to: Dark Cornwall Studio Riverside Perranarworthal Truro TR3 7NY The sold item must arrive at the studio within 72 hours of the artist being contacted by Dark Folklore Ltd. The item must be packaged by the artist in a way that is suitable for posting and protects the item during onward delivery to the customer. Dark Folklore Ltd will then add a Dark Cornwall wrapper to the parcel and send the item to the customer. Artists must adhere to these timeframes in order to maintain a consistent and reliable customer experience. If an artist fails to meet these timeframes, Dark Folklore Ltd reserves the right to refund the transaction to the customer and remove the artist from the Gallery. 12. Packaging Requirements The artist is responsible for ensuring that sold items are securely and appropriately packaged before delivery to the Dark Folklore Ltd studio. Packaging must be suitable for onward postage and must protect the item from damage during transit. If an item is fragile, delicate, framed, unusually shaped, heavy, sharp, breakable, or otherwise requires special care, the artist must ensure that suitable protective packaging is used. Dark Folklore Ltd reserves the right to refuse or delay dispatch of any item that is not packaged appropriately. Where poor or unsuitable packaging results in damage, delay, refund, return, complaint, replacement, chargeback, or loss, Dark Folklore Ltd may remove the artist from the Gallery and may withhold, reduce, or recover payment where appropriate. 13. Damage, Faults and Unsuitable Items The artist is responsible for ensuring that each item supplied is in the condition described in the Gallery listing. Items must be clean, complete, safe, suitable for sale, and consistent with the description and photographs provided. Artists must not submit or supply items that are damaged, faulty, unsafe, misrepresented, counterfeit, infringing, incomplete, or otherwise unsuitable for sale. If an item supplied by the artist is faulty, not as described, damaged before reaching Dark Folklore Ltd, unsafe, unsuitable, or otherwise not fit for sale, Dark Folklore Ltd may cancel the sale, refund the customer, remove the listing, and remove the artist from the Gallery. 14. Commission All sales made through the Dark Cornwall Gallery are subject to a 20% commission, payable to Dark Folklore Ltd at the point of sale. The artist will receive the balance of the sale price after the 20% commission has been deducted. Postage is paid by the customer. Dark Folklore Ltd’s commission is calculated on the item sale price unless otherwise agreed in writing. If a sale is cancelled or refunded, Dark Folklore Ltd may reverse, withhold, or adjust any commission and artist payment connected to that sale. 15. Artist Invoices For each sold item, the artist must issue Dark Folklore Ltd with an invoice for the amount payable to the artist. The invoice should be addressed to Dark Folklore Ltd and should include: Artist name or business name Artist address and contact details A unique invoice number Invoice date Details of the item sold Date the item was supplied, where applicable Sale price Dark Folklore Ltd commission deducted Final amount payable to the artist Payment details VAT details, where applicable Total amount owed Payment to the artist may be delayed until a valid invoice has been received. Artists are responsible for ensuring that any invoices they issue are accurate and comply with their own tax, accounting, VAT, and business obligations. Artists are responsible for declaring and paying any tax, VAT, National Insurance, or other amounts due in connection with their own sales, income, or business activity. 16. Payment to Artists The balance owed to the artist will be paid within 48 hours of Dark Folklore Ltd sending the item to the customer, provided that: The customer’s payment has been received successfully The artist has delivered the item within the required timeframe The item has been suitably packaged The item matches the product listing, description, and photographs Dark Folklore Ltd has received a valid invoice from the artist There is no active dispute, refund, cancellation, return, chargeback, complaint, or issue with the item If there is an issue with the sale, payment may be delayed while the issue is reviewed. If a refund, cancellation, return, dispute, or chargeback occurs after payment has already been made to the artist, Dark Folklore Ltd may require the artist to repay the relevant amount. Dark Folklore Ltd may deduct any amount owed by the artist from future payments due to the artist. 17. Social Media Sharing and Gallery Branding If an artist chooses to share, promote, advertise, or display any products, artwork, or pieces that are listed on the Dark Cornwall Gallery through their own social media channels, website, stories, posts, reels, videos, or other online platforms, they must use the official Dark Cornwall Gallery PNG overlay or border provided by Dark Folklore Ltd. This requirement is intended to help customers easily identify that the product is available through the Dark Cornwall Gallery and to help direct customers to the correct Gallery page. Dark Folklore Ltd will provide PNG overlay and border templates in a range of suitable sizes on the website page for Gallery artists. Artists must use the correct template where reasonably possible and must not alter, distort, obscure, remove, crop, recolour, or misuse the Dark Cornwall Gallery overlay, border, branding, or associated design elements. This requirement applies to product images or promotional content featuring items currently listed in the Gallery. It does not apply to general artist content that does not feature or promote a listed Gallery item. Artists should ensure that any social media post or online promotion relating to a product listed in the Gallery is accurate, professional, and consistent with the product information provided to Dark Folklore Ltd. Artists must not use social media posts, comments, messages, or other online activity to mislead customers, avoid the Gallery sales process, bypass Dark Folklore Ltd’s commission, or direct customers away from the Gallery for the purpose of avoiding these Terms and Conditions. Dark Folklore Ltd may ask an artist to amend, remove, or repost any social media content where: The correct overlay or border has not been used The branding has been altered, distorted, removed, or misused The content is inaccurate or misleading The content directs customers away from the Gallery inappropriately The content is offensive, inflammatory, or inappropriate The content is inconsistent with the standards of the Gallery Repeated failure to use the required PNG overlay or border when promoting listed products may result in the artist or their products being removed from the Dark Cornwall Gallery. 18. Communication Artists must respond to communications from Dark Folklore Ltd in a timely and professional manner. This is particularly important when an item has been sold and fulfilment timeframes apply. Failure to respond promptly may result in the cancellation of a sale, a refund being issued to the customer, and removal from the Gallery. Artists must ensure that the contact details they provide to Dark Folklore Ltd are accurate and kept up to date. 19. Artist Standards and Unacceptable Behaviour Dark Folklore Ltd expects all artists included in the Dark Cornwall Gallery to behave in a professional, respectful, and appropriate manner at all times. Artists must not engage in behaviour that Dark Folklore Ltd considers unacceptable. This includes, but is not limited to: Abusive, aggressive, threatening, or intimidating behaviour Discriminatory, offensive, or inflammatory language or conduct Harassment of Dark Folklore Ltd staff, customers, other artists, suppliers, or members of the public Repeated failure to communicate in a timely or professional manner Dishonest, misleading, or inappropriate conduct Behaviour that could damage the reputation, values, or customer experience of Dark Folklore Ltd or the Dark Cornwall Gallery Public comments, posts, messages, or actions that Dark Folklore Ltd reasonably considers harmful to its brand, reputation, customers, staff, artists, or community Attempts to bypass the Gallery sales process or avoid the agreed commission Supplying offensive, unsafe, unlawful, infringing, or inappropriate products or content Dark Folklore Ltd reserves the right to decide, at its sole discretion, whether an artist’s behaviour is unacceptable or does not meet the standards expected of artists represented in the Gallery. If an artist does not meet these standards, Dark Folklore Ltd may remove the artist and their products from the Gallery immediately, without notice. Where an artist is removed due to unacceptable behaviour, any sales already in progress may be cancelled and refunded to the customer at Dark Folklore Ltd’s discretion. 20. Right to Remove Artists or Products Dark Folklore Ltd reserves the right to remove any artist, product, artwork, image, video, description, or listing from the Dark Cornwall Gallery at any time. This may include, but is not limited to, removal due to: Failure to meet fulfilment timeframes Poor communication Unsuitable images or videos Inaccurate product information Unavailable products Failure to provide a valid invoice Failure to use required social media branding Unacceptable behaviour Customer complaints Refunds, returns, chargebacks, or disputes Reputational concerns Breach of these Terms and Conditions Any other reason Dark Folklore Ltd considers appropriate 21. Customer Experience Artists acknowledge that the Dark Cornwall Gallery aims to provide customers with a consistent, reliable, and high-quality buying experience. Artists must support this by providing accurate information, high-quality images, suitable packaging, timely delivery to the Dark Folklore Ltd studio, valid invoices, professional communication, and appropriate social media promotion. Failure to support this customer experience may result in removal from the Gallery. 22. No Direct Customer Sales to Avoid Commission Where a customer discovers an artist, item, or product through the Dark Cornwall Gallery, the artist must not deliberately redirect that customer away from the Gallery in order to avoid Dark Folklore Ltd’s commission. Artists must not use Gallery listings, Gallery promotion, Gallery branding, or customer interest generated through the Gallery to bypass the agreed sales process. Where Dark Folklore Ltd reasonably believes that an artist is attempting to avoid the agreed commission or bypass the Gallery, the artist may be removed from the Gallery immediately. 23. Liability and Recovery of Costs The artist is responsible for losses, costs, claims, complaints, refunds, chargebacks, or disputes caused by the artist’s breach of these Terms and Conditions. This includes, but is not limited to, issues caused by inaccurate descriptions, poor packaging, late delivery to the studio, unavailable items, faulty items, unsafe items, misleading images, intellectual property infringement, unacceptable behaviour, or failure to cooperate with a customer issue. Dark Folklore Ltd may withhold payment, reduce payment, request repayment, or deduct sums from future artist payments where reasonable and appropriate. 24. Independent Artist Status Artists are independent creators or businesses. Nothing in these Terms and Conditions creates an employment relationship, partnership, agency relationship, or joint venture between the artist and Dark Folklore Ltd. Artists are responsible for their own business records, tax affairs, insurance, legal compliance, pricing, product accuracy, and accounting obligations. 25. Changes to These Terms Dark Folklore Ltd may update these Terms and Conditions from time to time. Artists may be asked to accept updated Terms and Conditions in order to remain listed in the Dark Cornwall Gallery. If an artist does not agree to updated Terms and Conditions, Dark Folklore Ltd may remove the artist and their products from the Gallery. 26. Agreement to Terms By submitting work to the Dark Cornwall Gallery, the artist confirms that they: Have read and understood these Terms and Conditions Agree to be bound by these Terms and Conditions Agree to provide accurate product information, prices, descriptions, images, and videos Confirm that they own the work submitted or have permission to sell it Agree to deliver sold items to the Dark Folklore Ltd studio within 72 hours of being contacted Agree to package sold items in a way that is suitable for posting Agree that Dark Folklore Ltd will deduct a 20% commission from each sale Agree to issue Dark Folklore Ltd with an invoice for each sold item before payment is made Understand that payment will be made within 48 hours of the item being sent to the customer, provided a valid invoice has been received and there are no active issues with the sale Agree to cooperate with customer cancellations, refunds, returns, complaints, chargebacks, and disputes Understand that customer statutory rights and Dark Folklore Ltd’s customer-facing policies may affect payment, refunds, returns, and cancellations Agree to use the official Dark Cornwall Gallery PNG overlay or border when sharing or promoting products listed in the Gallery on social media or other online platforms Understand that failure to use the required overlay, border, or branding may result in content being amended, removed, or the artist being removed from the Gallery Understand that failure to meet required standards may result in refunds, cancellation of sales, and removal from the Gallery Understand that unacceptable behaviour may result in immediate removal from the Gallery 27. Final Decision Dark Folklore Ltd’s decision regarding artist acceptance, product listings, customer experience, customer complaints, refunds, returns, cancellations, artist conduct, and removal from the Gallery is final. One modern Cornish account places such a being near St Mawgan, where a local man claimed to have seen a large copper coloured figure in thick woodland in 2000. He had been working nearby, making bird cages connected with pheasant shooting, when he began noticing strange knocks, rustling, clicks, and whistles among the trees. At first, these sounds had no clear explanation. Later, while waiting alone near the edge of the wood, he saw what he believed to be a face looking back at him from the undergrowth. The figure then rose to more than six feet tall before disappearing from view. When he asked his employer what he had seen, the reply was calm and matter of fact: they called them woodwoses, and it was best to leave them alone. This account has often been compared with modern Bigfoot or wildman sightings, but the word woodwose gives it an older cultural frame. In medieval tradition, the woodwose was not simply an unknown animal. It represented the wilderness itself, the figure beyond the hedge, beyond the field, and beyond the rules of the village. The St Mawgan story preserves some of that atmosphere: a watcher in the trees, sensed before it is seen, neither fully animal nor fully human. The sounds described in the account, including knocks and whistles, also belong to a wider body of modern cryptid reports, but they can equally be read through older woodland folklore, where strange noises marked the presence of beings that did not wish to be disturbed. Medieval art gives the woodwose a surprisingly rich history. Manuscripts show hairy wild men surrounded by dogs, carrying clubs, holding shields, or taking part in pageantry. In Sir Gawain and the Green Knight, wild men appear among the dangers of the landscape through which Gawain travels. Other medieval texts place similar beings in distant or exotic lands, showing how the woodwose could represent both local wilderness and imagined foreign danger. Churches also preserved the figure in stone and wood. The fifteenth century font at Ludham in Norfolk is especially unusual because it includes both male and female woodwoses, carved among other religious imagery. Such figures may have represented unregenerate humanity, standing in contrast to baptism, order, and Christian renewal.